CRYSOUND 10-Year Warranty for CRY3000 Series Sensors

Precision measurement is only as trustworthy as the tools behind it. At CRYSOUND, long-term reliability has always been part of how we support professional acoustic testing and metrology work—especially for equipment expected to perform consistently over many years. That’s why CRYSOUND provides a 10-Year Limited Warranty for eligibleCRY3000 series sensors offering long-horizon confidence for labs, manufacturers, and audio professionals who depend on stable performance. What the 10-year warranty covers This is a limited warranty focused on defects in materials or workmanship that occur under normal use, installation, and maintenance conditions. It is not a guarantee of fitness for a specific purpose. Eligible product categories (CRY3000 Series) The 10-year limited warranty applies to the following CRY3000 Series categories (traceable by product nameplate/serial number):Microphones Preamplifiers Microphone Sets Mouth Simulators Ear Simulators Ear Simulator Sets. Warranty term: 10 years (and what’s different) For the main product categories above, the warranty term is 10 years.Accessories/consumables (e.g., windscreens, cables, adapters, seals, replaceable pinnae, packaging) are covered under a 6-month warranty unless otherwise specified by contract or separate terms. When the warranty period starts The warranty period is calculated from the shipping/delivery date. If that date is unavailable, it is calculated from the end-user purchase date (with contract proof). If valid proof cannot be provided, CRYSOUND may use the factory date or the latest traceable serial-number record as the basis. What CRYSOUND will do for eligible defects If CRYSOUND confirms the issue is covered, we may provide one or more of the following: Free repair, including necessary parts and labor Replacement with the same model, or a model of equal or higher performance (new or certified refurbished/remanufactured) Customized/project products follow contract terms Repairs or replacements do not extend the original warranty period. Clear boundaries (typical exclusions) As a limited warranty, it excludes issues caused by misuse, drops/crushing, liquid ingress, corrosive environments, out-of-spec power/ESD/surge, improper installation/grounding/sealing/maintenance, unauthorized disassembly/modification, missing/altered serial numbers, normal wear/cosmetic changes, shipping/storage mishandling, or third-party compatibility problems (where applicable). Calibration note (important for metrology users) Because microphones and simulators are metrology instruments, slight drift can occur due to environment and measurement uncertainty. Unless drift is confirmed to be caused by a manufacturing defect, calibration/recalibration and certificate updates are typically not included for free (paid calibration/verification services may be available). Service logistics (shipping & service location) For in-warranty cases, users typically cover round-trip shipping to CRYSOUND/authorized service points. Cross-border service may involve duties or customs clearance fees unless otherwise agreed by contract. CRYSOUND will arrange the nearest service option based on region, product type, and spare-part availability. Warranty & Support To request warranty service or technical support, contact info@crysound.com (or reach out to your CRYSOUND sales contact). See the warranty policy on our website: https://www.crysound.com/warranty/